Albert Automotive Operations Pty Ltd ACN 616 127 345 and its related entities (referred to as Ezy Auto, we, us or our) are committed to the protection of personal information that relates to you in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) ( Privacy Act).
1. What information is covered by the Privacy Act?
“Personal Information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.
2. What kind of information do we collect and hold?
We may collect and hold Personal Information about you such as your name, gender, date of birth, contact details (including your address, phone numbers and emails, whether personal or for work), financial information, payment details, bank account details, products and services information and preferences. We may also collect Personal Information that you submit to us via the Website, including when you request to join our mailing list or request us to sell your car or procure a car for you.
3. Why do we collect Personal Information?
3.1 Why do we collect your information?
We collect Personal Information from customers, employees, contractors and other individuals that is reasonably necessary for one or more of our functions or activities, including: in order to allow us to conduct our business functions, to meet any regulatory requirements which apply to our business, to market and sell our products and services, including using third party providers to process sales and deliver and provide our products, and to conduct employee related activities.
3.2 How you may deal with us
You have the option to deal with us anonymously or by using a pseudonym. However you acknowledge that where this is impractical (for example when you enter into a contract with us) or where the law or a court order provides otherwise, we are not required to provide these options to you.
If you choose not to provide your Personal Information to us, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.
4. Collecting Personal Information
4.1 When and how do we collect your information?
We collect Personal Information directly from you when you: visit our Website, supply or buy products or services, request information about us or our products or services, provide feedback, respond to a survey, change your content or email preferences, enter into an agreement or contract with us, fill in a form or a request for services (including joining our mailing list or an application to participate in a promotion), fill in a form on our Website (including forms relating to your car details), when you apply to or become an employee of Ezy Auto, or otherwise contact us by telephone, email, post or in person.
4.2 Do we collect information about you in other ways?
We may also collect Personal Information about you via third parties including from our suppliers, commercial partners, merchants, direct mail, events or online marketing.
In some circumstances we may receive Personal Information that we have not requested. If this occurs, we will comply with our obligations under the Privacy Act. You acknowledge that we may de-identify and/or destroy this information unless we are required to keep it by law.
5. Information collected via our Website
We will not collect any Personal Information about users of our Website except when they knowingly provide it or as otherwise described below. For example, we may collect Personal Information from users of the Website when they:
(a) request products and services online, including sourcing and selling
(b) complete an online form, including registering to receive updates,
promotional material or other information; and/or
(c) otherwise correspond with us.
5.2 Click Stream Data
When you visit and browse our Website, our Website host may collect Personal Information for statistical, reporting and maintenance purposes. Subject to clause 7.2, the Personal Information collected by our Website host will not be used to identify you. The information may include:
(a) the type of browser and system you are using;
(b) the address of the website you have come from and move to after your
(c) the number of users visiting our Website and the number of pages
(d) the date, time and duration of a visit;
(e) the IP address of your computer; or
(f) the path taken through our Website.
Our Website host uses this information to administer and improve the performance of our Website, including to assist with the diagnosis of and to provide support for any issues with our Website or services.
Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.
5.4 Web Beacons
Web beacons are images that originate from a third party site to track visitor activities. We may use web beacons to collect aggregate data and provide this information to our Website host to administer and improve the performance of our Website.
We may use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on our Website. They may collect anonymous information about your visits to our Website (not including your name, address, email address or telephone number), and your interaction with our products and services. They may also use information about your visits to the Website and other websites to target advertisements for goods and services in order to provide more relevant advertisements about goods and services of interest to you.
5.6 Links to external websites
6. How we use Personal Information?
We use the Personal Information we collect about you for our business functions and activities, which may include the following:
(a) to provide you with information, products or services you have
requested, including where we engage third parties to process orders or
provide you with goods or services on our behalf;,
We may use your Personal Information for a secondary purpose if that
secondary purpose is related to the purposes listed in this clause 6.1, if
we have your consent or if otherwise provided for under the Privacy Act.
(b) to provide you with a customer account, including evaluating and
processing your application for a customer account;
(c) to manage your customer account or credit account (if applicable),
including orders and payments, collecting overdue amounts, and managing
fraud and risks;
(d) to promote and market our products and services to you, including to
communicate with you via SMS or email newsletters;
(e) to personalise and customise your experiences on our Website;
(f) to help us research the needs of our customers;
(g) to conduct research for the purposes of improving existing products or
services or creating new products or services;
(h) to provide you with ongoing information about us and our activities;
(i) to allow us to provide third party information and offers in which we
believe you may be interested;
(j) to use aggregated or de-identified information for the purposes of data
analysis, research and reporting;
(k) to comply with regulatory or other legal requirements;
(l) for purposes related to the recruitment and employment of our personnel
and providing internal services to our staff; and
(m) for any other use required or permitted by law or any other purpose
communicated to you at the time that the Personal Information was collected
or for which you provided your consent.
6.2 Direct marketing
We may use your Personal Information to provide you with direct marketing materials if you would reasonably expect us to or if you consent to receive direct marketing materials. We will seek your consent to provide you with direct marketing materials if we have obtained your Personal Information from a third party. Direct marketing material may include promotional material about us or the products or services we offer.
You may opt out of receiving direct marketing material by contacting us in any of the ways specified in the direct marketing materials or as set out in clause 15.
7. When do we disclose Personal Information?
7.1 Who do we disclose your Personal Information to?
Depending on the nature of your relationship with us, we may disclose your Personal Information to our shareholders, officers and employees, other businesses within our group of companies, service providers who assist us in our business operations and recruitment activities (including third party service providers), government agencies, parties involved in the purchase or sale of any of our businesses, other third parties, (including parties that we engage to process orders for our products, provide you with goods or services on our behalf or who are connected with or involved in our relationship with you), or otherwise as required by law.
We may also share non-personal, de-identified and aggregated information for research or promotional purposes in connection with providing requested information or services to you, or for the purpose of improving our services. We will not sell your Personal Information to third parties for marketing purposes.
8. Disclosure of your Personal Information overseas
9. Employee Records
10. Notifiable Data Breaches Scheme
The Notifiable Data Breaches Scheme (NDB scheme) in Part IIIC of the Privacy Act sets out obligations for notifying affected individuals, and the Australian Information Commissioner ( Commissioner), about a data breach which is likely to result in serious harm.
Where serious harm to affected individuals is likely, we will notify those individuals and the Commissioner in accordance with our legal obligations. You may contact our Privacy Officer via the contact details below should you require additional information.
11. Storage and security of Personal Information held by us
We will take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure.
We aim to keep your Personal Information secure and up to date. We will comply with our obligations under the Privacy Act in relation to any Personal Information that we handle, including information which is held on our computer systems.
12. Updating and correcting your Personal Information
We will take reasonable steps to ensure that the Personal Information that we hold is accurate, up-to-date and complete. You can update your Personal Information at any time by contacting us in any of the ways specified in clause 15. We welcome any changes to your Personal Information so as to keep our records up to date.
We will keep your Personal Information only for as long as required for our business purposes and otherwise as required by Australian law.
Where we no longer need to keep your Personal Information in accordance with this clause 13, we will take reasonable steps to destroy or de-identify your Personal Information.
If you wish to have your Personal Information destroyed or de-identified, please let us know and we will take reasonable steps to do so (unless we need to keep it for legal, auditing or internal risk management reasons, or as otherwise required by law).
14. Finding out what Personal Information we hold about you
You are entitled to access Personal Information that we hold about you. If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the Australian Privacy Principles or at law. If we refuse your request to access your Personal Information, we will provide you with written reasons for the refusal.
A request for access can be made by contacting us in any of the ways specified in clause 15.
15. How to contact us, find out more information or make a complaint?
Att: Privacy Officer
Ezy Auto Prestige
371 Plummer Street
Port Melbourne VIC 3207
Last updated: August 2019